Module 1
Who is a Mystery Shopper ?
A mystery shopper is an individual hired to evaluate and measure the quality of customer service, product availability, and overall experience of a business. Acting as regular customers, they perform undercover evaluations and provide unbiased feedback to help companies improve their operations.
Mystery Shoppers visit specific stores and businesses anonymously for the purpose of observing and reporting on the quality of customer service delivered. The answers submitted by our mystery shoppers enable clients to make employment decisions, reward staff for excellent performance, redirect staff who perform poorly and evaluate adherence to company service standards.
The Mystery Shopper process begins with on-line training. After completing initial education our shoppers are able to select assignments, complete jobs by visiting a site or performing a telephone evaluation and finally entering job data into the online database.
Why should I become a Mystery Shopper?
Being a Mystery Shopper is well suited to anyone who would benefit from:
Receiving free products and/or services (on certain assignments).
Highly flexible hours.
Contributing to a higher level of customer service.
Having a diverse number of shopping experiences.
You'll be able to participate in educational sessions via online training.
How much does a Mystery Shopper get paid?
Mystery Shoppers are independent contractors,the amount you will get paid varies by the type of assignment you complete. Payments generally range between $20 to $50 USD per assignment. In addition, on many assignments, free goods and/or services are also available. Mystery Shoppers will be Paid after each completed assignment.
Do I need previous experience as a Mystery Shopper?
No, previous experience is not necessary. Shoppers are recruited based on the information provided in their online application form, their aptitude and ability to meet assignment requirements. Mystery Shopper JA Online offers extensive online training, which will broaden your understanding of the Mystery Shopper industry, and assist you in becoming a highly effective Mystery Shopper/ Field agent.
When can I expect to be contacted?
Shoppers are used based on the availability of work in their area of residence. After you have submitted your application, we may not contact you immediately so do not worry if you do not hear from us. We will get in touch with you as soon as there is Mystery Shopping available in your area.
All applications are kept in the database for a period of 12 months.
Who will supervise my work?
Mystery Shopper Online Coordinators supervise all aspects of shopper work. There is always someone available by email or telephone if a Mystery Shopper has a problem or question (please see MSJA Contact Details).
How will I receive and submit my assignments?
All assignments are submitted via email. You are always told ahead of time what the assignment details are, including:
An approved expense amount (if applicable).
The exact location of the assignment.
Approved hours for the assignment.
Assignment deadline(s).
Details and nature of the procedure.
You will know when you have successfully accepted an assignment online, as an email will be sent congratulating you (or one advising you have been unsuccessful.
Will I incur any expenses working as a Mystery Shopper?
No. Assignments that require shoppers to purchase a meal, retail item, etc. have a stipulated expense amount that is reimbursed once the assignment has been completed. Each assignment varies in length and requirement ranging from 25 minutes upwards
Will I need to travel to complete assignments for Mystery Shopper Online?
Extra travel costs are not covered. Since Mystery Shopper JA Online does not cover travel costs, most Field Agents/ Mystery Shoppers do not travel to complete assignments. You should only accept assignments that you will be able to complete in your area. If you decide to work outside your immediate area, you are responsible for any associated costs.
