Compliance Audit
The only way to know for sure that protocol is being followed is to conduct regular audits. But you can’t be everywhere, and sending a representative from store to store is expensive and inefficient. It can be costly to your company when your employees don’t follow the rules. Most of the time you don’t know it’s a problem, until it’s too late. Take proactive measures to make sure display materials comply with legal guidelines and ensure that employees are meeting the requirements in their customer interactions. Digital Image Audits Using digital photography, we help you verify and evaluate compliance of branding, re-branding or de-branding, product and point-of-purchase materials placement, location image and appearance, safety, and competitive intelligence.
Attitude, Awareness & Usage (AA&U)
We design Brand AA&U studies to quantify levels of, trends and changes over time in consumer perceptions, intentions and behaviors. The insights we deliver allow you to clearly understand why consumers favor your brand, products or categories over your competitive set and how customers progress from awareness, through purchase to loyalty to your brand.
Customer Satisfaction Studies
Insightful customer satisfaction research provides a roadmap to improved performance and allows you to set standards for products or service. We create satisfaction monitoring survey systems that track performance on the critical expectations and requirements of your customers. By examining trends over time, we pinpoint specific actions that will drive loyalty to your brand and lead to increased sales and profit margins.
Employee Engagement Research
Are your frontline employees aware of your brand promise? Are they bought in to your vision and committed to your products, delivering top-notch service and positively impacting the bottom line? A Mystery Shop of your employees to measure their engagement will help you understand the extent to which your employees are receptive and willing to learn, where training and team-building efforts will pay-off and the extent to which you are managing for success. Your business and your employees are unique and we custom-design research programs with or without your employees to reflect your specific business needs, goals and objectives.
What is Compliance Audit?
A compliance audit is a comprehensive review of an organization’s adherence to guidelines outlined by the leadership and/or corporate team across all your locations. The difference between mystery shopping and a compliance audit is that the auditor makes themselves known, as information is required to which a typical customer wouldn’t have access.
Mystery Shopper JA can conduct compliance audits faster, with dedicated focus and at a lower cost than using your own staff. Mystery Shopper’s compliance audit reports evaluate the strength and thoroughness of processes and transactions to assess the overall effectiveness of your business’s practices and protocols.
Whichever benchmarks you wish to validate, Mystery Shopper’s compliance audit program eliminates non-compliant risk, helping companies save time and financial burden and maintain an exceptional reputation. Depending on your organizational needs, we can conduct compliance audits as a standalone solution or in conjunction with any one of Mystery Shopper’s JA services like voice of competitor evaluations, and mystery shopping.
Brand Standards Development
Mystery Shopper JA makes the process of developing and refining standards simple. We begin by aligning with your current initiatives, mission, vision and values, fitting standards seamlessly into your culture. MSJA provides you with a measurement program you can actually use to benchmark, coach, and immediately identify areas of brand weakness and strength. The result? Your brand standards… measured your way.
Brand compliance empowers your team to deliver an exceptional and consistent customer experience. This consistency drives predictability and heightens your customer’s expectation of an impeccable experience. Brand awareness and brand loyalty are expanded. Customers more confidently use and refer your products, services or experiences.
Fast
We mobilize quickly. With over 22 highly qualified field personnel across Jamaica, we can cover multiple locations over large territories with ease.
Focused
Unlike your own managers, our auditors are free from other job-related delays or distractions. With a singular focus, they get in, get out, and get the job done right.
Detailed
Within 1-3 days, you’ll receive a detailed report, with the option to include digital photos and/or HD video, that’s easily accessable.
Customized
We act as an extension of your team, working with you to define your custom audit program to measure and bring more focus to the areas that matter most to you.
Impartial
Objectivity is critical. We provide the impartial analysis and third-party credibility your audit needs to be valid.
Flexible
We can support your own field auditors or do it all for you. Either way, our extensive reporting infrastructure will improve turnaround time.
Cost-effective
Eliminate overhead, travel, lost productivity, and other costs you’d typically incur using internal staff. With Mystery Shopper JA, you’ll save time and money.
What Does a Compliance Audit Measure?
Compliance audit programs enable you to get a fresh, in-depth look at the day-to-day details of your operations compliance, marketing materials, and more. Our team will work with you to design a compliance audit program to meet your specific needs. Mystery Shopper JA can help bring more focus to:
Closed store and de-branding verifications
Quality control and operations
Brand protection, image, and appearance
Pricing and merchandising
Franchise compliance
Site safety
Food prep and kitchen
Product recall