FAQ

HOW QUICKLY WILL I RECEIVE MY REPORTS?

It could be as quickly as just 24-48 hours from when you place your order. Your specific geographical location and the local weather at the time you place your order may affect this. Reports are emailed as soon as they are approved by our Mystery Shopper Team.

DO YOU REQUIRE A CONTRACT, A COMMITMENT FOR A SPECIFIC LENGTH OF TIME, OR A MINIMUM SPEND?

YES But, you can easily Cancel anytime and re-order.

WHO PERFORMS THE EVALUATIONS?

Mystery Shopper JA has more than 22 shoppers in our panel throughout Jamaica, and we have extensive demographic information about each of them. We assign them based on the quality of their past work for us, geographical proximity to each location, and by the general profile of your typical customers.

WHAT TYPE OF QA IS PERFORMED BEFORE THE REPORTS ARE SENT?

Before it is sent to you, every report is read word-for-word and score-for-score by one of our specially-trained employee MS Specialists. They make sure that the shoppers have followed your requirements, complied with our quality & performance standards, and performed great work. They also provide the shopper with detailed feedback, and grade them on each report, so that they know how they've done. Shoppers must maintain a minimum grade average to continue to receive future shop offers, and the higher-graded shoppers receive more shop offers.

HOW OFTEN CAN MY LOCATIONS BE SHOPPED?

As often as you like! You will enter the details for your locations during your appointment, and will have the options to choose from including Daily, Weekly, Monthly, and Quarterly. All orders can be setup as one-time or recurring.

CAN THE REPORTS BE SENT TO MORE THAN ONE PERSON AT THE SAME TIME?

Yes. Reports can be sent to multiple people via email, and you simply enter that information when you place your initial order. Also, while you're viewing the report, you can easily email it to anyone else you wish.

CAN I USE MY OWN QUESTIONNAIRE?

Yes! You can easily email this to our Mystery Shopper Team. We will program this questionnaire into our system for a one-time fee of just $550 USD, in addition to the per-shop fee.