Become a (CMSP) Certified Mystery Shopper Professional with Mystery Shopper’s Jamaica! At MSJA, we take pride in delivering accurate, professional, and high-quality evaluations for businesses across Jamaica and the Caribbean. To ensure the highest standards, all our mystery shoppers must be trained and certified before joining our team.
Introduction to The Mystery Shopping Certification Course
This course provides the knowledge and skills necessary to become a certified mystery shopper. It covers the role of a mystery shopper, the principles of effective evaluation, proper communication with clients, and how to complete assignments with professionalism. Upon successful completion, participants will receive a certificate of completion.
Meet your instructor
Tennecia Tyndale
C.E.O & Founder
Tennecia Tyndale is a dynamic Entrepreneur, Author, and seasoned professional with over a decade of experience in business, real estate, and customer service excellence. As the founder and lead instructor at Mystery Shopper’s Jamaica, Tennecia combines her passion for service quality with her expertise in leadership to empower individuals seeking to become professional Certified mystery shoppers and Customer service agents.
Under her guidance, aspiring mystery shoppers gain invaluable skills in observation, evaluation, and reporting, equipping them to deliver impactful insights that enhance customer experiences. Tennecia’s commitment to empowering others and her deep understanding of business operations make her a trusted leader and educator in the field.