Assessment:
We assess the market, your company, and customers by gathering feedback from various touch points within your business. We work with some of the best customer and workforce assessment companies to outline the areas that impact your company’s performance.
Measurement:
We measure customer experience through satisfaction surveys of specified areas across all industries. Happiness and satisfaction indices of your customers and employees help determine your customer competitive advantage and implementation of customer-focused strategies.
Analysis:
By analysing the data and results of our research and surveys, we determine the growth tools that best suit your organization. We understand the industries we work in and only recommend solutions that will work for yours.
Improvement:
We deliver training solutions for increased motivation and highly effective teams. We work in partnership with our business units and partners to ensure performance excellence of your employees and the happiness of your customers.
Mystery Shopping & Market Research
Great customer experiences start with a smart Customer Experience (CX) that engages and empowers every manager, employee, and department in your organisation. Mystery Shopper JA is ready to help you develop and implement that blueprint with the tools, processes, and expertise you need to map your ideal customer journey, accurately assess your performance, and drive smart, measurable CX improvements.
Brand Compliance Audits & Consultative Services
Focused, disciplined research produces evidence. And evidence enables smart, strategic decisions. Mystery Shopper JA strategic research combines a deep understanding of your customers, your business, and your industry to assess, segment, benchmark, and focus your customer experienceinitiatives—so you always have the solid evidence and information you need to focus your CX programme, drive customer retention, and deliver lifetime value.
Competitor Mystery Shopping &
Customer Service
Want the scoop on the competition?
Mystery shoppers will shop around at competitor auto sales centres and dealership and provide you with the “competitive edge!” Compare your sales and service strategies and stay one step ahead.
employee professionalism, pricing audit, safety audit, experience consistency, marketing and branding ,competitor analysis and Inventory audit.
Comprehensive Customer Service Training
Certified by MSPA Association of America. Our programs are designed to equip your team with the skills and techniques needed to deliver exceptional customer service, handle difficult situations effectively, and enhance overall customer satisfaction.
Surveys
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Customer Satisfaction (CSAT) Surveys provide you instant results, unlimited feedback, and allow for customer incentives in exchange for completing surveys. These surveys are cost-effective and user friendly. Surveys can be conducted via mobile, tablet or in person.
Our customer satisfaction surveys focus on the customer experience journey within your business. Knowing the opinions of real customers offers a great insight into your business. Customer satisfaction surveys tend to be shorter in nature when compared with mystery shopping, they focus on the key service elements you are seeking to understand.