How to Improve Customer Satisfaction

Train employees to give the best customer service

You need to have a solid customer training program. It's an important step when learning how to improve customer satisfaction.

A good training program will allow for a consistent customer experience.

In training, you can use recorded calls to point out what worked and what didn't.

Setting up practice calls to make sure your agents feels confident on the phone.

You can also establish the kind of friendly tone you'd like all your employees to use.

Give your employees the power to fix customer service problems

Customers want their problems to be fixed quickly. That's why agents should be given a refund budget to use when they see fit.

Making an agent wait for refund approval takes too long.

By the time it is approved, your customer will be more annoyed and less satisfied.

There's another perk to a refund budget. It frees up your management to work on things that are really important.